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Website Privacy / Transparency Notice

Introduction

Please note that this transparency notice relates solely to TVD’s own website. If you are a patient or service user for one of our customers, please visit their website for more information.

1. Tree View Designs and Your Information

Tree View Designs takes your privacy very seriously. The organisation collects and processes personal data relating to its website visitors and customers to allow us to tell you about our products and services and to allow visitors and customers to make enquiries or request information.

The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

We are registered with the Information Commissioner as a Data Controller and our registration number can be found by searching at https://ico.org.uk/ESDWebPages/Search

If you have any questions or wish to make a request in relation to your information, please contact the Data Protection Officer at: emma.cooper35@nhs.net

Some of your personal information is transferred outside of the UK to EU Member States. This is permitted under GDPR, usually in relation to our legitimate interests. We ensure that we have the necessary safeguards in place to protect your personal data when transferred.

2. How Does Tree View Designs Collect and Use my Information?

  1. Cookies:
    Our website uses cookies to enhance your browsing experience and provide personalised content. Cookies are small pieces of data stored on your device that help us analyse website traffic, tailor advertisements, and understand your preferences. You can manage your cookie preferences through your browser settings.
  2. Enquiries Made via the Site:
    When you submit enquiries or contact us through our website, we collect information such as your name, email address, phone number, and any other details you provide. We use this information to respond to your enquiries, provide requested services, and improve our customer service. We may also use this information to send you relevant updates and marketing communications if you have opted in to receive them.
  3. Use of CRM and Marketing:
    We employ Customer Relationship Management (CRM) software to manage and analyse interactions with our existing and potential customers. This helps us improve our services, personalise communications, and tailor marketing efforts to better meet your needs and interests. Your information may be securely stored in our CRM system and used in accordance with applicable data protection laws.Tree View Designs are permitted to collect, store, use and share this information, where necessary, under the UK General Data Protection Regulations Article 6 (1) (f) “necessary for the purposes of the legitimate interests” (in the case of functional cookies or existing customer data) or Article 6 (1) (a) “the data subject has given consent” (where you have chosen to submit an enquiry via our site).

3. How Does Tree View Designs Use my Information?

Tree View Designs will use your information in the following ways;

  • Personalise user experience on the website.
  • Respond to enquiries and provide requested services.
  • Analyse website traffic and user behavior (if consented)
  • Improve website functionality and content.
  • Tailor advertisements and marketing communications (if consented)
  • Manage customer relationships and interactions.
  • Send promotional offers and newsletters.
  • Protect against fraud and unauthorised access.
  • Aggregate data for statistical analysis and reporting

4. Who Does Tree View Designs Share My Information With?

Tree View Designs works hard to ensure that only the right people have your information and that they are only given the information they need.

Tree View Designs uses other companies to help us deliver some of our services and manage the website and customer relationship such as;

  • Siteground (WordPress) for hosting and storage of our own TVD website.
  • Monday.com, HubSpot, and Dropbox for project management, customer relationship management (CRM), and file storage, facilitating efficient communication and project delivery.
  • GitHub and Microsoft 365 for code hosting and office productivity tools, ensuring collaboration and document management.
  • Google Analytics for collecting usage data to understand how our website is used, which helps us improve user experience and service delivery.
  • Grammarly to ensure clarity, effectiveness, and correctness in our communications.

We have contracts in place with these organisations that prevent them from using it in any other way that how we tell them to. These contracts also require them to maintain good standards of security to ensure your confidentiality

5. Will Tree View Designs Share without Asking Me?

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly.

Examples might be;

  • Sharing with the police or tax authorities for the detection or prevention of crime
  • Where it is in the wider public interest – to keep the public safe for example
  • To safeguard children or vulnerable adults
  • Because the court has told us we must share

6. What are my Information Rights?

Data protection law provides you with a number of rights that Tree View Designs is committed to supporting you with;

Right to Access
You have the right to obtain:

  • Confirmation that your information is being used, stored or shared by Tree View Designs
  • a copy of information held about you.

We will respond to your request within one month of receipt or will tell you when it might take longer.
We are required to validate your identity including the identity of someone making a request on your behalf.

Right to Object or Withdraw Consent
We collect, use, store and share your information because we are permitted to by law; in order to manage the employment relationship, but you do have a right to object to us doing this.
When we collect, use, store or share your information based on your consent, you have a right to withdraw that consent at any time.
Our Data Protection Officer will be happy to speak with you about any concerns you have.

Right to Correction
If information about you is incorrect, you are entitled to request that we correct it.
There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this, and you may request that the information is not used during this time.
We will respond to your request within one month of receipt or will tell you when it might take longer.

Right to Portability
You can ask us to send your information to another organisation on your behalf if you wish.

Complaints
You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.
For more detailed information on your rights visit https://ico.org.uk/for-the-public

7. Does Tree View Designs Use Profiling or Automated Decision
Making?

No, Tree View Designs does not undertake automatic profiling or automated decision making in relation to website or customer information.
Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.

8. How Does Tree View Designs Protect My Information?

Tree View Designs are committed to ensuring the security and confidentiality of your information. There are a number of ways we do this;

  • Staff receive regular training about protecting and using personal data.
  • Policies are in place for staff to follow and are regularly reviewed.
  • We check that only the minimum amount of data is shared or accessed.
  • We use controlled access to systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’
  • We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information.
  • We report and manage incidents to make sure we learn from them and improve
  • We put in place contracts that require providers and suppliers to protect your data as well

9. How Long Does Tree View Designs Store My Information?

Tree View Designs will retain website communications for 2 years.